My wife and I went shopping at Sears today and had a terrible experience. On a clothing rack, it was clearly marked that it was buy one get one free. All the clothes were also on clearance on the tack so it was a great deal. We get up to the checkout and they would not honor the but one get one free because it was on clearance even though the rack stated otherwise. And then to make matters worse, they wouldn't take my cash rewards money I'd earned on purchasing an expensive bed there because that brand would not take the Sears rewards dollars. What?! Double fail Sears. You trick us in to almost buying two shirts and then won't take your own reward dollars. That is why your business is failing. Don't trick your customers. That does not make us want to return. Now I wish I had bought my expensive bed somewhere else.
Now it is your turn to Speak Think and Learn. What is a business you don't like that you think will fail? Why is this business failing you? What is a business you like? Why is it successful for you?
